pricing & regulatory information.
Our pricing is transparent, clear & upfront.
We are moving away from the “billable-hours model” (where solicitors charge using the amount of time working on a file on an open-ended basis). We don’t believe that this gives our clients the degree of certainty over costs that they need. We want our clients to know, in advance, what using our services will cost.
So we are starting to price by the job. This means that once it is clear to us what you want us to do, we will use our experience to calculate how long it will take and quote a price plus VAT.
In some cases, for example, if you come to us to review a contract, draft a letter or provide initial advice on your options going forward, this would involve a single quote to completion of that work. In other cases, where it is not clear how much (or how little) work is needed, for example, where you want us to take a claim on your behalf to the Employment Tribunal, it will involve providing you with a series of quotes against the various stages of the claim.
Deposit to open a file
We ask all our clients to provide a deposit before you can open a file with us. This money is off-set against your bill when the matter is complete.
In limited circumstances we may waive our requirement for a deposit.
Paying our bills
We bill on a monthly basis.
We also provide, with every bill, a summary of the work done on your case.
Our hands-on approach
We provide a very hands-on approach to our clients and build strong relationships. If you have any concerns about costs (or any aspect of our service) at any time please do not hesitate to contact our Operations Director Chris or our Accounts Manager Michele. You can of course raise an issue at any time with the solicitor who is doing work for you.
How much will it cost?
The price we will charge will depend on the complexity of the matter, the seniority of the lawyer working on the case and how long we judge that it will it takes us to complete the work in question.
Sometimes we can recover all your legal costs from your opponent, or a contribution to those costs but you cannot depend on this.
What is included in the price?
Our prices will detail all the work included when we send you your quote. Our prices will not include third party fees such as external barrister’s fees or court fees. These are an extra costs and will depend on the length of the hearing, the amount of preparation and the experience of the advocate. We will offer you a range of options and will tell you up front of these costs as they arise.
Our lawyers hourly rates depend on the seniority of the lawyer or lawyers engaged.
We review our hourly rates on an annual basis and update them with effect from 1 November each year.
Our hourly rates range from £150+VAT to £500+VAT.
Employment Tribunal claims for unfair and wrongful dismissal
A standalone claim for ordinary unfair or wrongful dismissal with a hearing length of between one and three days would cost in the region of £20,000 to £35,000 + VAT. The cost of a barrister for such hearings would be an additional cost of between £5,000 and £15,000 + VAT.
Employment Tribunal claims for discrimination claims
Discrimination claims are usually quite complex. They tend to take longer and require more preparation than a simple unfair or wrongful dismissal case. Costs are almost always significantly higher and for some kinds of discrimination cases more third party costs will be incurred for, for example, medical evidence in disability discrimination cases and statistical evidence in indirect discrimination and gender pay cases.
Employment Tribunal proceedings for unfair dismissal and wrongful dismissal will (unless settled) last somewhere between six and fifteen months between issuing the claim and receiving the judgment.
The Employment Tribunal Service is currently beleaguered by significant delays in listing cases. It is possible that you could wait up to a year to have a hearing listed.
We always aim to give the best possible service at all times. Our client testimonials speak for themselves. So do the many strong word of mouth referrals that we get.
We don’t get complaints, but we are required by our regulator the SRA to tell you that if at any point you become unhappy or concerned about the service we provide then you should inform us immediately, so that we can do our best to resolve the issue.
In the first instance it may be helpful to contact the solicitor who is working on your case to discuss your concerns. We will do our best to resolve any issues informally and taking remedial steps as required. If you wish to complain about your solicitor and feel awkward discussing your complaint with him or her you can at any time contact our Operations Director Chris Jackson, his door is always open. If your complaint relates to billing the best port of call in the first instance is either the solicitor working on your case or our Accounts Manager Michele Crisp.
If we are unable to informally resolve any issue you might have and wish to make a formal complaint, then you can find our full Complaints Policy here. You have already been provided with a copy of this on opening a file. Please be reassured that making a complaint will not affect how we handle your case or how we treat you.
If you have serious concerns about the behaviour of the firm you can contact the Solicitors Regulation Authority.
The Legal Ombudsman can help you if we are unable to resolve your complaint. They will look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint; and
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
You can contact the Legal Ombudsman by visiting www.legalombudsman.org.uk, by email at firstname.lastname@example.org, by phone on 0300 555 0333 between 9am to 5pm Monday to Friday or in writing at Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ.